Core Beliefs & Values
We are committed to establishing lasting relationships with our guests by exceeding their expectations the first time and every time, through consistently outstanding quality of service, experience and value.
We respect our people and encourage their ideas and creativity. We are committed to attracting, developing and retaining the best talent, challenging each other and demonstrating a ‘can-do’ attitude.
We put the guest at the heart of everything we do in order to secure their engagement, loyalty and recommendation.
We act with honesty and integrity. We are inclusive, open and actively engaged with our guests, partners, employees, Travel/Tour Directors, Trip Managers, Hotel and Cruise Managers.
We continuously look for improvements in our products and experiences, our workplace and encourage initiative. We are prepared to change when we need to.
We show pride, energy and determination in all that we do. We are committed to creating exceptional experiences for our guests, employees, Travel/Tour Directors, Trip Managers, Hotel and Cruise Managers.
Together Everyone Achieves More: we are focused on inclusive, transparent and collaborative communication.
If you are not serving the guest directly, you need to be serving someone who is.
We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation.
We accept our individual and team responsibilities and we meet our commitments. We are all accountable for our own actions, performance and decisions.
We are committed to delivering what we promise and to only promise what we can deliver. We do not compromise on safety.