The main aim of the Administrator Executive is to be responsible for the amendments of services booked at the hotels throughout Europe. You will be responsible for the upkeep of a variety of databases and assist with the introduction and maintenance of future administrative tools. 

Duties and Responsibilities

• Manage all amendments requests and cancellations sent to the centralized admin email address
• Manage pre-payment requests 
• Ensure that all the requests of room breakdown amendments are sent to hotels throughout Europe in a timely manner
• Proactively try to resolve issues and unresolved amendments before forwarding them to the relevant Purchaser Executive.
• Escalate all late cancellations to the relevant Purchaser Executive
• Negotiate extension of free cancellation deadline with all hotels
• Liaise with Operations, Accounts and Product-build department
• Communicate clearly and precisely at all levels of responsibility to make sure that information is received and properly understood
• Take initiative and action without being directed and to overcome obstacles by proactively providing appropriate solutions 
• Liaise with hotels to add/change meals or porterage if the rates have already been contracted, otherwise forward the request to the relevant Purchaser Executive
• Maintain an environment which supports the spirit of teamwork and where team members are committed , loyal and take pride in working for the company 
• Ensure all amendments are promptly communicated internally to Operations/Sales Offices and externally to suppliers. 
• Support teams when necessary

Experience and Skills

• Fluency in English, spoken and written; excellent communication skills 
• Excellent organizational skills, planning, prioritising and good time management
• Ability to work individually and quick decision maker
• Proactive thinker capable to cope well with under pressure and able to work with tight deadlines
• Problem solving skills
• Approachable manner with both colleagues, clients and suppliers
• Flexible and adaptable to changing priorities
• Applicant must be self-motivated, positive, confident and results driven
• Word, Outlook, Excel
• Any additional European language is an advantage
• Good negotiation skills
• Good knowledge of the hotel product, market, locations, group business and competitors highly desirable