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Driver / Guide

155252
Haggis Adventures
Edinburgh, Scotland
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We’ve been running legendary, award-winning trips since 1993 and our incredible reputation has been built on word of mouth. With the best local Guides who are passionate about their country and the famous wee yellow buses, there is no better way to discover Scotland, England and Wales with like-minded young travellers.

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Find out more on the Haggis Adventures website >

Driver / Guide

Key Responsibilities & Objectives -

  • Drive a Passenger Carrying Vehicle
  • Provide excellent customer service through the delivery of tour products in accordance with company procedure and legal requirements
  • Supporting overall business strategy through personal performance and sales activities

Adjacent Key Relationships

  • Customer Service Team / Retail Assistants / Hostel Assistants

Overview

  • You will represent the company delivering all aspects of our tour programme to domestic and international customers. This includes public speaking
  • Tours vary from one day to ten days so nights away from home will be required
  • You should be interested in travel, Scottish culture, and be a 'people person'
  • The role will involve driving a Passenger Carrying Vehicle (PCV) and require some lifting

Responsibilities

Driving Passenger Carrying Vehicles

  • Drive Passenger Carrying Vehicles in a safe and responsible manner at all times adhering to legal obligations related to being a PCV driver
  • Ensure all legal requirements in relation to holding a PCV licence are adhered to and qualifications are valid
  • Maintain vehicles in a clean and serviceable condition
  • Conduct vehicle inspection checks
  • Complete all required documentation in a timely and accurate manner
  • Ensure safe and proper use of all equipment and materials in accordance with Health and Safety Regulations
  • Undertake basic maintenance and repairs to vehicles as instructed
  • Undertake lifting and handling of luggage and equipment

Tour Delivery and Customer Service

  • Deliver relevant tour information to customers in an appropriate manner, including historic, cultural, social and local information
  • Host events and lead 'off vehicle' activities such as walks and walking tours as part of the tour programme
  • Provide assistance and advice in relation to accommodation, travel and activities whilst on tour
  • Undertake promotional and sales activity of Company products and services
  • Undertake promotional and sales activity of Company partners' products and services
  • Actively encourage feedback from customers through preferred channels

Additional Duties

  • Ensure continual development of knowledge of Company products, tour information and operational procedures
  • Attend staff meetings and training courses as required
  • Represent the Company at events as required
  • Prepare reports for management as required
  • Assist other Company Departments as required including Sales, Retail and Hostel teams
  • Undertake any other duties as reasonably directed

Qualifications & Experience

  • Full PCV 'D' Category Licence (training can be provided)
  • Valid PCV Driver CPC Qualification (training can be provided)
  • Strong understanding of Scottish Culture and History

Working Pattern

  • Monday to Sunday
  • Annual average of 45 hours per week (working hours in peak season will be considerably more with time in lieu earned and given back during the shoulder season)
  • Hours generally between 6am and 10pm
  • Working away from home will be required
  • 28 days paid holidays per annum (including public holidays)
  • 18 month Fixed Term contract

 

 

 

 

 

 

 

 

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