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Transport & Logistics Manager

158105
Evan Evans Tours
London, England
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Working within a vibrant team in our central London office, the Logistics Manager is responsible for the smooth running and operation of our tours whilst maintaining a superior standard of customer service in order to achieve the company’s service targets. Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.

Key responsibilities and Objectives:

  • Manage the Logistics Team (two direct reports)
  • Support the management with the recruitment, training and development of logistics staff
  • Responsible for managing the logistics of transportation and technology (ie. Audio-devices, scanners and Wi-Fi routers)
  • Plan and monitor the day-to-day running of operations to ensure we deliver to guest’s expectations
  • Ensure there are enough staff to cover operational duties and transfers
  • Make sure all tours are operated to the highest standard by working closely with our suppliers and guides
  • Deal with any on the road emergency which might arise
  • Work closely with the management to ensure we achieve optimum yield on every departure by effectively managing our load factors
  • Monitor road closures and act accordingly
  • Help with the training of the guides to ensure that they are using all the functionalities of our devices
  • Make sure that the devices are updated, charged, cleaned and fully working
  • Deliver the devices to Victoria Coach Station and work with the drivers and guides to make sure that they are on each coach
  • Deliver and collect the devices from around London
  • Join our tours to ensure that the GPS functionalities are working and that the guides are using all our technical equipment correctly
  • Track the guide’s usage of the scanning equipment
  • Be the main point of contact for coach operators and for any technical issues
  • Work with the rest of the operations team to ensure the smooth running and operation of our tours
  • Welcome and check in guests at Victoria Coach Station, Warner Bros Studios, train station and at the office
  • Ensure fast and efficient boarding process with focus on customer service
  • Ensure that all travel documents have been correctly prepared
  • Maintain an accurate and comprehensive knowledge of the product range
  • Participate in on-going learning and development activities
  • Take initiative for coming up with new ideas and changes to current processes
  • Work together with teams across the company to develop best-work practices
  • Work closely with our Contact Centre to deliver high levels of customer satisfaction and experience throughout the entire guest journey
  • Adhere to company KPIs and reach personal targets


    Key Skills:

    • Operational background and people management are a must
    • Strong communication skills
    • Office administration and/or computer skills
    • Ability to act on own initiative and to work as part of a team
    • Ability to think calmly whilst under pressure and have a problem-solving approach to situations
    • A love for dealing with guests and giving superior guest service
    • Knowledge of London and Southeast England desirable
    • Ability to do heavy lifting and be active and on your feet

    Working hours:

    Rotational shifts, working five (5) days out of seven (7), including weekends and Bank Holidays, as per business requirements.

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